Operating Models

In the world of fair trade, transparency is not just a buzzword, but a guiding principle that shapes every aspect of our business. At BATIQUA, we believe in providing our customers with a truly authentic and ethical shopping experience. That's why we have implemented various transparent pricing models and business practices to ensure fairness and integrity at every step of the process.

One of the key elements of our transparent pricing model is the direct relationship we have with the artisans and vendors who create our handmade African crafts. We work closely with these talented individuals, ensuring that they receive fair wages for their exceptional craftsmanship. By eliminating intermediaries, we can guarantee that the price you pay for our products directly supports the artisans and their communities.

Another aspect of our transparent pricing model is our commitment to providing detailed information about the production process. We believe that our customers have the right to know how their products are made and the resources involved. That's why we provide comprehensive descriptions of the materials used, the techniques employed, and the cultural significance behind each item. By sharing this knowledge, we aim to foster a deeper appreciation for the rich cultural heritage of Africa.

In addition to transparency in pricing, we also prioritize transparency in our business practices. We are committed to maintaining open lines of communication with our customers, addressing any questions or concerns promptly and honestly. Our dedicated customer support team is always available to provide assistance and ensure a seamless shopping experience.

Furthermore, we are transparent about our refund policy, which is designed to protect the interests of both our customers and the artisans. We offer a 30-day return window, allowing you to request a refund or exchange if the item does not meet your expectations. However, please note that we do not cover return shipping costs, as we believe in fair and responsible consumer practices.

At BATIQUA, transparency is not just a business practice, but a core value that drives everything we do. We believe that by being transparent in our pricing models and business practices, we can create a fair trade experience that benefits everyone involved. Join us in celebrating the beauty and cultural heritage of Africa while making a positive impact on the lives of artisans. Shop with confidence, knowing that your purchase supports fair wages, sustainable practices, and the preservation of traditional craftsmanship.